Haselden’s Approach to Successful Implementation
Haselden Construction is a family-owned regional General Contractor out of Denver, Colorado that has been in business for 45 years. Matt Hammer, Chief Estimator, led his team in transitioning from their legacy product (MC2) to DESTINI Estimator, and shares the challenges and the process that he and the Haselden team used to make the change. Developing a matrix system they called “Choosing By Advantages”, Matt and his team were able to narrow down their selection process and determine the best fit for them by ranking features and benefits of each software solution. Once Haselden decided to move forward with DESTINI Estimator, the next step was implementation. Matt stresses the value of the cultural alignment between your company and your chosen software vendor. With a long-term and close working relationship that will take you from implementation through support and updates, it is important that your teams align.
How did Haselden ensure a successful implementation? They created an internal job description and sought out people to be the implementation leads. As most new software will not operate like a legacy system, there’s a learning curve to get through. It is important that at the end of the implementation, there’s a firm foundation to what’s been set up within the software that fits the needs of the whole team. One key piece of advice Matt gives is having open and honest discussions and getting feedback from all involved – the user group, the field team, management, IT, accounting. Do not work in a vacuum. Anyone who may be impacted by the change should be involved in the discussion to ensure the product and implementation is useful and usable for everyone. Matt recommends working with the end in mind as it relates to both the timeline for implementation completion and “Go Live” to begin, as well as what you want the product to look like as you “Go Live”. Know your needs as much as possible by working with downstream departments and be creative.Transition is difficult, so approach it systematically, with an open mind to keep it as pain-free as possible.