Support

Phone and Fax

Phone: 888-835-7778

International: 001-214-649-9280

Fax: 214-303-6386

Customer Support

support@beck-technology.com

Hours

Monday-Friday 8am-5pm

(CDT/CST)

Beck Technology takes pride in providing the highest possible level of customer support. Our support team can assist in project specific user questions and IT related issues. We also highly encourage customers to get involved in product improvement by discussing enhancement ideas with us. Much of our development efforts are a direct result of client feedback.

 

Implementation Plan

Beck Technology has a thorough implementation plan for DESTINI software users to become super users in the least amount of time as possible.

  • 1) Pre-Training

    Duration: 1-2 Hours

    • Includes executive management, business development, preconstruction, estimators, and BIM staff
    • Determine primary users, secondary users and others involved
    • Establish a single point of responsibility for implementation
  • 2) Training

    Duration: 3 Days

    • 2 day hands-on training for all primary and secondary users
    • Typically attended in Dallas or via web (also available on client site)
    • Pass examination
    • 1 day of coaching on old or current project applying techniques from training
  • 3) Pilot

    Duration: 2-3 Weeks

    • Model strategy discussion
    • Past or current project: model with no costs and learn how to apply costs + use parameters to quantify cost items
    • Create deliverable
  • 4) Mentoring

    Duration: 2-4 Days

    • 1-on-1 or small group coaching customized around specific topics
    • Typically attended on client site or in Dallas
    • Includes: tips and best practices, modules, advanced database and project services
  • 5) Prepare to "Go Live"

    Duration: weeks-months

    • Customer specific
    • Typically involves defining:
      • Branding of outputs from DProfiler
      • Where the database is located
      • Protocols for maintaining and updating your database
      • Protocols for quality control
  • 6) Support & Engagement

    Duration: continuous

    • Setup monthly phone calls with super user or product champion
    • Discuss usage, challenges, successes and where help is needed
    • Share DProfiler tips/tricks and software updates

Beck Technology’s training and support are top tier, whenever we had an issue with implementation/training/ or operating, they were just a phone call away.  They really went above and beyond the call of duty ... more

 

Lars-Erik Larsen

Clark Builders

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